1. Introduction
Ge22 is a trusted online gaming platform in Bangladesh, and protecting your personal data is our top priority. This Privacy Policy is designed to inform you — what information is collected when you use the ge22 platform, how that information is used, and how we keep it secure.
By creating an account or starting to use the ge22 platform, you agree to the terms of this Privacy Policy. We encourage you to read it carefully.
ge22's Privacy Policy is built on international data protection standards. We never sell your data to third parties.
This Privacy Policy applies to all ge22 services — the website, mobile app, and any associated platforms. You will be notified in advance by email of any changes to this policy.
2. Data Collection
The following types of information are collected for registration and service delivery on the ge22 platform:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification |
| Contact Information | Email, mobile number | Account Security & Notifications |
| Financial Information | Mobile Banking/Nagad number | Payment Processing |
| Device Information | IP address, browser type | Security Monitoring |
| Gaming History | Betting, winnings, and loss data | Account Management |
- Ge22 does not collect any additional data without your consent.
- A copy of your national ID or passport may be requested for account verification.
- Live chat support conversations are also retained for security purposes.
- When using the mobile app, device identification and app usage data may be collected automatically.
3. Use of Data
Ge22 uses the data it collects exclusively for the purposes listed below. Your information is never used for any other purpose.
- Account Management: To ensure secure registration, login, and account protection.
- Payment Processing: To process deposits and withdrawal transactions accurately.
- KYC Verification: To fulfill legal obligations and confirm your identity.
- Customer Service: To resolve issues and provide support.
- Security Monitoring: To prevent fraud and unauthorized access.
- Service Improvement: To personalize and enhance your gaming experience.
- Legal Obligations: To fulfill legitimate requests from regulatory authorities.
ge22 never shares your personal data with third parties for marketing or advertising purposes.
4. Data Retention
Ge22 stores your personal data on secure servers. The following policies govern how data is retained:
- Data for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain data may be retained for up to 5 years as required by law.
- Payment-related information is stored separately in encrypted form, in compliance with financial regulatory requirements.
- Once the retention period expires, your data is permanently deleted or anonymized.
If law enforcement authorities issue a lawful directive during the data retention period, ge22 is obligated to comply.
5. Data Sharing
Ge22 never sells your personal data. However, information may be shared with specific third parties in the following limited circumstances:
- Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket — only the information necessary to complete transactions.
- Identity Verification Service: Licensed verification service providers for completing the KYC process.
- Regulatory Authority: In response to lawful requests from government or regulatory authorities, in compliance with applicable laws and gaming license requirements.
- Technology Partners: Software providers essential to platform operations — all operating under strict confidentiality agreements.
The above-mentioned third parties are contractually obligated to follow their own security policies in alignment with ge22's Privacy Policy.
6. Cookie Policy
Ge22 uses cookies and similar technologies across its website and app. Cookies are small data files stored in your browser that help improve your experience.
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. Disabling these cookies may prevent the platform from functioning properly.
- Functional Cookies: Used to remember your preferences, language settings, and personalizations.
- Analytics Cookies: Used to monitor and improve platform performance. This data is fully anonymized.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features, including login.
7. Security Measures
Ge22 uses industry-standard security technologies to protect your data. Our multi-layered security measures are as follows:
- 256-bit SSL/TLS Encryption: Industry-leading encryption technology is applied to all data transfers.
- Firewall Protection: Advanced firewall systems are in place to protect against external attacks and unauthorized access.
- Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
- Regular Security Audits: Independent third-party audits are conducted regularly to identify platform vulnerabilities.
- Real-Time Monitoring: A 24/7 monitoring system is in place to instantly detect and block suspicious activity.
ge22's security infrastructure is built in accordance with the international ISO/IEC 27001 information security standard.
Keep in mind — no system on the internet is 100% impenetrable. Make sure your account password is strong and never share it with anyone.
8. Your Rights
As a ge22 user, you have the following rights over your own data:
Right to Access Data
You may request to view the information ge22 holds about you.
Right to Correct Data
You may request corrections to any inaccurate or outdated information.
Right to Delete Data
Where there is no legal obligation to retain it, you may request that your data be deleted.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Data Portability
You may request an export of your data in a portable format.
Right to Withdraw Consent
You may withdraw your consent at any time.
To exercise any of these rights, contact the ge22 support team. You will receive a response within 30 business days of your request.
9. Minor Users
Ge22 strictly prohibits the use of its platform by anyone under the age of 18. Collecting or processing data from minors is against ge22 policy.
- If ge22 discovers that a minor has created an account, that account will be closed immediately.
- All saved data associated with that account will be permanently and securely deleted.
- If parents suspect their child is using ge22, please contact support immediately.
Protecting minors is one of ge22's top priorities. Learn more at our Responsible Gaming page.
10. Third-Party Services
The ge22 platform uses certain third-party services — such as payment gateways and identity verification providers — each of which maintains its own privacy policy.
- Ge22 works only with trusted and reputable partners who are committed to data protection.
- Strict data security agreements are in place before any information is shared with third parties.
- Ge22 is not responsible for the privacy practices of third-party websites or services.
11. Policy Changes
Ge22 may update this Privacy Policy from time to time. For any significant changes, the following steps will be taken:
- You will be notified at your registered email address at least 7 days before any changes take effect.
- A clear notification will be displayed upon logging into the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Minor corrections may be applied directly to the page without prior notice.
Continued use of the platform after changes have been made will be taken as acceptance of the updated policy. If you do not agree with the changes, please contact support to close your account.
12. Contact Us
For any questions, concerns, or requests regarding the Privacy Policy, please contact the ge22 support team:
- Email: [email protected]
- Live Chat: Via the chat button at the bottom right corner of the platform
- Support Hours: 7 days a week, 24 hours a day
- Average Response Time: 5–15 Minutes
For formal data requests, a written response will be provided within 30 business days of receipt.
Our support team is available in English and takes any privacy-related concerns you raise seriously.